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Instanet Solutions has begun providing 24 hours a day, seven days a week, 365 days a year live TOLL FREE phone and chat support to all PRDS users. This new industry leading support level is being provided at no charge.

PRDS users can expect reliable and professional toll free service 24 hours a day, seven days a week at the Instanet Solutions support number you already use on your PRDS page, (800) 668-8768. All calls will be answered within one minute. Calls will be recorded to ensure call quality.

The new support specialists have been trained on virtually every aspect of the system, its features and common tech support inquiries. Of course, transitioning to a new service system may have some challenges. In order to ensure the highest first call resolution, a larger than usual team of experienced Instanet Solutions staff will be working to assist the support specialists off site, as needed.

In the meantime, email support will be answered from 9 a.m. – 5 p.m. ET Monday through Friday. Email support will transition to 24/7 in the next few weeks.

Instanet Solutions provides PRDS with a solid platform for technology growth. Users can load the complete library of PRDS forms, as well as their individual company forms. Editing can be done online and sent out electronically.

PRDS Forms are an extensive line of REALTOR®-created paper and online forms for residential purchase and sales transactions. These forms are available online free of charge as a member benefit to all REALTOR® members of SILVAR and the San Mateo County Association of REALTORS® (SAMCAR). The PRDS Forms library is simple and easy to use, up-to-date, and prints on plain paper.

PRDS Forms is an extensive line of paper and online forms used in the buying and selling of residential real estate. These forms are available online for free as a member benefit to all REALTOR® members of SILVAR and SAMCAR (San Mateo County Association of REALTORS®).

What makes these forms special?
These forms are created by REALTORS® for REALTORS®, and are trademarks of Advanced Real Estate Solutions, Inc., a subsidiary of the Silicon Valley Association of REALTORS®. These forms are highly acclaimed, and have been heavily used for over 25 years by listing agents from leading offices in Silicon Valley and the San Francisco Peninsula. In fact, some listing agents will entertain only offers presented on those forms.

PRDS forms are unique to the Santa Clara County and San Mateo County markets. While the California Association of REALTORS® also has a list of forms that are standard use for all the contracts, PRDS forms have a different template and verbiage, which is more unique to these regions. PRDS forms are designed with a litigation avoidance/risk management focus – every form is backed by liability insurance. These forms are also responsive to mandated legal changes, regional issues and current market conditions because the Standard Forms Committee, composed of 25 members from SILVAR and SAMCAR, meets every other week and works very hard to make sure all forms are current and reflect local practice.

“We continually update these forms and add new forms to make them compatible with different areas, as laws and market conditions change in each city,” said Mark Burns, president of the PRDS Board of Drectors. “We make REALTORS® aware of these changes and look out for our members.”

Depending on the city in which a residence is located, forms explaining the local option for airport noise, water heater and smoke detector compliance, disclosure regarding safety improvement projects, certain inclusions with regard to inspections and disclosures, may be incorporated in the PRDS forms packet. Attorneys on the committee assist committee members in continually updating the forms when needed.

PRDS forms contain all the other common forms that pertain to agency disclosure, including TDS (Transfer Disclosure Statements), a Supplemental Seller’s Checklist, etc. They are also less expensive to members when compared to other forms. The paper form may be purchased at each association’s store, but SILVAR and SAMCAR REALTOR®) members may obtain the forms online for free.

For a broker, providing agents paper forms might not seem like a big cost, but it can be. Every set of PRDS forms costs from $1 to $1.50 each. The cost adds up when agents use thousands of forms a year. If agents used the form electronically, there is no cost to the broker. Mistakes can easily be fixed online so the forms look professional, give buyers an edge, and ultimately help agents achieve their goal – a successful sale.

Replying to a question on Trulia.com, SILVAR member Aaron Wheeler, president of Oakville Properties & Oakville Capital, wrote “I like to use these forms as they are very pro-buyer, and there is less opportunity for error (look at all of the different checkboxes on the CAR contract, I see too many agents make mistakes). They also incorporate “as-is” language into the contract very nicely.”

Sebastian Wong, REALTOR® with Asante Real Estate Group and a SILVAR member, explains it well in his blog. He writes, “I personally think that PRDS gives more protection for the buyer because I think the verbiage is better. … For all you buyers and sellers out there, this may be a question you want to ask your agent. What association are you with? … While the forms aren’t such a big deal for all, if you are buying in Cupertino, most houses here are done with PRDS. If your agent is a C.A.R. user, they might have no experience using the PRDS forms and might overlook something. Just something to look out for!”

There are more good things about these forms. This summer, Instanet Solutions and Advanced Real Estate Solutions, a wholly owned subsidiary of SILVAR, provided SILVAR REALTOR® members with access to PRDS Forms via InstanetForms, as a member benefit. This means PRDS users are now able to access their forms ANYWHERE and ANYTIME, from virtually any Internet-connected PC or Mac. 

Also, PRDS will soon be coming out with a new advisory for use in San Mateo and Santa Clara counties that will be “faster, better, easier for REALTORS®,” Burns said. The new PRDS advisory is for the counties of San Mateo and Santa Clara, replaces C.A.R.’s SBSA, and encompasses a wide variety of regional and proprietary advisories and disclosures. Best of all, Burns said the PRDS advisory in draft form is just 16 pages long.

Stay tune for this new PRDS advisory!

October 2020
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