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Instanet Solutions has begun providing 24 hours a day, seven days a week, 365 days a year live TOLL FREE phone and chat support to all PRDS users. This new industry leading support level is being provided at no charge.

PRDS users can expect reliable and professional toll free service 24 hours a day, seven days a week at the Instanet Solutions support number you already use on your PRDS page, (800) 668-8768. All calls will be answered within one minute. Calls will be recorded to ensure call quality.

The new support specialists have been trained on virtually every aspect of the system, its features and common tech support inquiries. Of course, transitioning to a new service system may have some challenges. In order to ensure the highest first call resolution, a larger than usual team of experienced Instanet Solutions staff will be working to assist the support specialists off site, as needed.

In the meantime, email support will be answered from 9 a.m. – 5 p.m. ET Monday through Friday. Email support will transition to 24/7 in the next few weeks.

Instanet Solutions provides PRDS with a solid platform for technology growth. Users can load the complete library of PRDS forms, as well as their individual company forms. Editing can be done online and sent out electronically.

PRDS Forms are an extensive line of REALTOR®-created paper and online forms for residential purchase and sales transactions. These forms are available online free of charge as a member benefit to all REALTOR® members of SILVAR and the San Mateo County Association of REALTORS® (SAMCAR). The PRDS Forms library is simple and easy to use, up-to-date, and prints on plain paper.


Training classes on Proxio, a new SILVAR membership benefit, begin with the first class on Tuesday, February 25 from 1:30 to 2:30 p.m. at SILVAR. The Proxio Overview class will show agents how to make the most of the offered services step by step. Members will learn how to log in, build a referral network, search for properties and some marketing tools. Another overview class will be offered on March 4, 1:30-2:30 p.m. at SILVAR. More classes will be scheduled in the following months.

Proxio, a leading global marketing and networking platform that connects real estate agents from all over the world and shares their listings, is a new benefit that is free for SILVAR REALTOR® members. The Proxio international network enables real estate agents to share listings in more than 115 countries. Foreign listings are translated into 19 languages, 30 currencies and metric measurements. The network allows U.S.-based agents to connect with other agents internationally, providing them and their listings global visibility.

SILVAR’s Proxio bundle includes a member’s profile in the network of over 500,000 real estate professionals across the U.S. and in over 100 countries, and international MLS exposure for members’ listings presented in 19 languages. The bundle also includes the following two upgrades – the Multicultural IDX (M-IDX) widget for a member’s website, which includes a full MLS search and translations of all properties in MLSListings into Proxio’s 19 languages; and the Proxio SocialSearch™ app for a member’s business page, with full IDX in five languages – English, French, Spanish, Portuguese and Chinese.

The Proxio training class will be taught by Cameron Garcia. The class is free for SILVAR members. Cost is $50 for nonmembers who would like to learn more about the international marketing and networking platform.

SILVAR, which represents over 4,000 REALTORS® and affiliate members engaged in the real estate business on the Peninsula and in the South Bay, is the first REALTOR® association in the state of California to provide members with Proxio. Proxio will be providing more training webinars and classes to show agents how to make the most of the offered services.

The Proxio membership benefit is funded by the association for all SILVAR REALTOR® members. The free benefit joins the long list of other member benefits, like the DocBox™ and DocBox2Go™ document management system, the E-SIGN and UETA compliant signature solution Authentisign™ and Authentisign2Go™, PRDS Forms on Instanet and PRDS Forms on tablets.

March 2023


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