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SILVAR members recognized.
A REALTOR® for over four decades, Phyllis Carmichael has achieved so much for the Association in many different roles. She is pictured here with 2018 SILVAR president Bill Moody and Executive Officer Paul Cardus.
A highlight of the Silicon Valley Association of REALTORS® Installation Gala last night was the presentation of the 2018 Recognition Awards by SILVAR 2018 President Bill Moody and Executive Officer Paul Cardus. The awards recognize certain members for their valuable contributions to the Association last year.
Moody first thanked his fellow board members and committee chairs for their support last year. He said it has been a privilege to serve SILVAR’s membership as president.
Recognized for their outstanding contributions were:
2018 REALTOR® of the Year: Phyllis Carmichael (Coldwell Banker Residential Brokerage)
The announcement of REALTOR® of the Year was met with loud applause and cheers. Moody described Phyllis Carmichael as a REALTOR® “who brings forward the best in any board or committee on which they serve.” Moody said Carmichael’s ability to build consensus while pursuing the bold path forward is a hallmark of her decades of service.
A REALTOR® for over four decades, Carmichael has achieved so much for the Association in many different roles. As director, president and treasurer, at the California Association of REALTORS®, on issues ranging from political to governance to financial, she has shared her tremendous expertise with SILVAR and its members.
“Through strong and calm leadership, always with a twinkle and a smile, even in tense moments, she created and grew our Association,” said Moody. “She is sharp, skilled and effective. She is our happy warrior.”
2018 Affiliate of the Year: Audrey Hutton (Hutton Mortgage Team)
The Affiliate of the Year is someone through his or her actions has unequivocally embraced and adopted the principles, goals, and purposes of the Association. Moody said Audrey Hutton “has proven to be a dedicated workhorse and a great proponent of our Association.” He noted Hutton’s firm provides mortgage services in a timely manner with great attention to detail for SILVAR’s REALTOR® members and their clients. He praised her professional support for all SILVAR programs across the Association, with a particular dedication to her home district, Los Gatos-Saratoga.
“Her willingness to help where needed enhances the image of our Association and our REALTOR® and affiliated professional members,” said Moody.

Trolan guides two members as they practice a self-defense move she taught them.
The business of real estate is risky because unlike other jobs, most REALTORS® work alone and show properties to strangers. As such, they become targets of crime. According to the National Association of REALTORS®, 48 percent of all REALTORS® have felt physically threatened and uncomfortable during a showing. This is the reason why SILVAR past president and Region 9 chair Karen Trolan offers self-defense training for members every year.
“Training saves lives,” says Trolan. “Every agent, whether male or female, should know some self-defense. It’s good to learn some techniques that you can use if you ever need to.”
Trolan, who is wheelchair bound as a result of an accident many years ago, hasn’t let that stop her from self-defense training. She has a Kenpo Jujitsu 2nd degree black belt, Taekwondo 2nd degree black belt, and other high level martial art and self-defense skills, include Jujitsu, Escrima and Sword Arts.
Last Friday, assisted by her husband Steve, who has training in advanced nerve strike fighting, she taught 20 SILVAR members how to use their hands to strike a potential assailant on the upper half of their body and how to aim at parts of the body where they can do the most damage easily.
“The best thing you can do is run away screaming, but unfortunately, there have been agents that haven’t been able to get away. Talking your way out of it might work, but be ready with self-defense. Being able to fight back or getting out of a choke hold could mean life or death,” says Trolan.
“Prevention is the best self-defense,” adds Trolan.
Here are some safety tips to remember:
- Let people know WHERE you are going, WHO you will be meeting, WHEN you will be back. WHAT to do if you don’t return and the ACTION to take if they cannot contact you.
- Always meet a new person in a public place and get their ID.
- Show strength in whatever you do. When you’re walking, look around; don’t look down. Always make eye contact. Speak in a loud voice because this gives the appearance of strength.
- Refrain from announcing open houses and where you will be on social media.
- Tell your clients not to show their home by themselves. Alert them that not all agents, buyers and sellers are who they say they are. Tell your sellers to refer all inquiries to you.
- Remind your clients that strangers will be walking through their home during showings or open houses. Tell them to hide any valuables in a safe place. For security’s sake, remember to remove keys, credit cards, jewelry, crystal, furs and other valuables from the home or lock them away during showings. Also remove prescription drugs.
- Pre-program important numbers into your cell phone. These may include your office, your roadside assistance service or garage, and 9-1-1.
- Inform clients who are selling that while you are taking safety precautions, and that you’ve checked and locked the home before leaving, they should double-check all locks and scout for missing items immediately upon their return.
The Silicon Valley REALTORS® Charitable Foundation donated $49,203 in 2017 to non-profit organizations that help homeless and low-income individuals and families in Silicon Valley. Funds this year also went to scholarships for graduating seniors from public high schools in the region. This was also the first year funds were disbursed from The John Tripp Silicon Valley REALTORS® Veterans Scholarship Endowment to a student at Foothill College and at DeAnza College, with each student receiving $500.
The Silicon Valley REALTORS® Charitable Foundation is a trust that makes grants available to organizations from donations by REALTORS® and affiliate members of the Silicon Valley Association of REALTORS® (SILVAR). The foundation grants are also funded by proceeds from SILVAR’s District fundraisers, like the annual Los Gatos-Saratoga District’s bocce ball tournament, which raised $3,362, and the Los Altos-Mountain View District’s annual pumpkin auction, which raised over $5,000 this year.
“We are thankful that with our members’ continued support we are able to continue our commitment to the welfare of the communities where our members work and live,” said Silicon Valley REALTORS® Charitable Foundation President Eileen Giorgi. “We thank our members for supporting the Foundation year after year.”
The 2017 Charitable Foundation grant recipients include Community Services Agency, which provides social services for residents of Mountain View, Los Altos and Los Altos Hills; East Palo Alto Kids Foundation, which promotes educational opportunities for students in East Palo Alto and eastern Menlo Park; Family Connections, which offers a tuition free cooperative preschool program for low-income children in San Mateo County; My New Red Shoes, which provides homeless and low-income children new clothing and shoes at the start of the school year; and Housing Trust Silicon Valley, which makes loans and grants for first-time homebuyers.
Also in 2017, the Charitable Foundation presented a $1,000 scholarship grant to each of 18 graduating seniors from public high schools in Silicon Valley. Since its creation 18 years ago, the program has presented a total of $324,000 in scholarships to Silicon Valley youth. SILVAR’s districts, through the Charitable Foundation, also donate to their local community nonprofit groups. 2017 District donations included $5,257 raised at the annual Los Gatos-Saratoga District pumpkin auction for Operation Reindeer (Family Giving Tree); $2,000 to the Cupertino Education Endowment Foundation and $750 respectively to West Valley Community Services and Sunnyvale Community Services from the Cupertino-Sunnyvale District; and $946 from the Los Altos-Mountain View District’s Legal Update sessions to Community Services Agency.
SILVAR represents over 5,000 REALTORS® and affiliate members engaged in the real estate business on the Peninsula and in the South Bay. Serving on the foundation’s board of trustees are Giorgi, Phyllis Carmichael, Chris Isaacson, Karen Trolan, Denise Welsh and Paul Cardus.
Wherever you go, whatever you do, you cannot look like a victim. Be aware of your surroundings. If confronted by someone, the best thing to do is scream and run! Get away from the situation. Use physical force only as a last resort, but be ready. These are the first important tips Karen Trolan, past president of SILVAR and safety and self-defense instructor, shared with participants at last Friday’s REALTOR® Safety and Self-Dense Training.
According to Trolan, prevention is the best self-defense. Attackers look for unsuspecting vulnerable targets. “If you act like a victim, you could be one. Therefore, be prepared and follow general safety tips, like being aware of your surroundings,” said Trolan.
When it is clear that escape isn’t possible, shout, “Back off!” as loud as you can and push the attacker right away. This will surprise the attacker and let them know you are not an easy target.
Trolan explained when you are in a confrontation, you only have a few seconds and a few moves to try, so before the attacker gains full control of you, you must do everything to inflict injury so you can get away.
So Trolan, assisted by Pacific Coast Academy instructor Alex Franckx, Carla Bunch and Trolan’s husband Steve – all of whom have several black belts in jujitsu and other self-defense training, demonstrated and then practiced with the over 20 REALTORS® present how to use their hands to strike the assailant on the upper half of their body and using their fingers, palms, elbows, knees and feet, how to aim at parts of the body where they can easily do the most damage. Trolan later reviewed other REALTOR® safety tips and shared information on several safety apps REALTORS® can download that can help track their movements, vet clients, or remotely activate emergency alerts.
Trolan has been teaching SILVAR members REALTOR® safety and self-defense for the past three years because she is concerned about the rise in crime against real estate agents. There have been assaults, robberies, sexual assaults, and even murders.
“Real estate professionals are targets because they often work alone and can be in potentially dangerous situations when they are showing a home or meeting new clients who are strangers to them. Men, as well as women, have been targets,” said Trolan. “All REALTORS® should learn at least basic safety and self-defense techniques.”

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Top left to right: 2016 REALTOR® of the Year David Tonna, Affiliate of the Year Eric Temple, Spirit of SILVAR Nina Yamaguchi. Bottom left to right: 2016 C.A.R. Region 9 Chair David Tonna, President’s Award Paul Cardus, President’s Award Brett Caviness
At the installation of the 2017 leadership of the Silicon Valley Association of REALTORS® (SILVAR) on Jan. 19, special recognition awards were given to members for their valuable contributions in 2016. Presenting the following awards were SILVAR 2016 President Karen Trolan and Executive Officer Paul Cardus.
2016 REALTOR® of the Year: David Tonna (Alain Pinel Realtors, Los Gatos)
A REALTOR® for almost 30 years, Trolan noted there is not a committee in which David Tonna has not served or chaired, from Lock Box Selection, MLS Advisory, PRDS Forms Advisory, Budget and Finance, the Legislative Committee, Education/Membership, Tour Policy and Sign Ordinance, Global Business Council, the Board of Directors and C.A.R. Region 9. Tonna helped found the Bay Area REALTOR® Leadership Academy (BARLA) and initiated SILVAR’s Ombudsman program. His service to communities includes RSVP, Little League Baseball, AYSO soccer, his local school board, and his church.
Tonna was also recognized for his work as the local trade association’s 2016 California Association of REALTORS® Region 9 Chair.
2016 Affiliate of the Year: Eric Temple (Willow Glen Organics, San Jose)
Describing 2016 SILVAR Affiliate Chair Eric Temple, Trolan said, “He has proven to be a dedicated workhorse and a great ambassador for our Association.” In 2016, Temple was successful in bringing SILVAR’s affiliated professionals together so they could learn about their role, benefits and opportunities as members of SILVAR. Temple also spearheaded and worked hard to bring to his District other successful events and fundraisers, like bowling and the annual member ice cream social.
Spirit of SILVAR: Nina Yamaguchi (Coldwell Banker Residential Brokerage, Cupertino) As one of the leaders in real estate in Silicon Valley who began her real estate career over 40 years ago, Trolan noted Nina Yamaguchi to this day continually works behind the scenes for the success of the Association. Yamaguchi is a past president of SILVAR and was a longtime California Association of REALTORS® Director. Yamaguchi, who believes in giving back to the community, founded and chairs the Silicon Valley REALTORS® Charitable Foundation Scholars Program, a program that has been close to her heart for nearly two decades.
Upon its 18th year this fall, the scholars program will have provided $324,000 to more than 300 students in Silicon Valley who have been recipients of the Silicon Valley REALTORS® Charitable Foundation Scholars Program.
President’s Award:
Brett Caviness (Coldwell Banker Residential Brokerage, Menlo Park)
Paul Cardus (SILVAR Executive Officer)
The President’s Award is presented at the discretion of the president to an individual who’s service to the Association is worthy of special thanks and recognition. Trolan presented the first President’s award to SILVAR Executive Officer Paul Cardus. She thanked him for the tremendous support and guidance he had given her in her role as president last year.
Trolan presented the second President’s Award to Brett Caviness for his service as chair of the Menlo Park/Atherton District. She said as 2016 chair of the Menlo Park/Atherton District, Caviness, who is a new REALTOR®, worked hard to raise member attendance at the District’s monthly meetings by bringing in many interesting speakers. Caviness has also helped members be more in touch with technology, especially in the area of video marketing, with classes at SILVAR.
The Silicon Valley Association of REALTORS® (SILVAR) 2017 leadership team was installed on Jan. 19 at the Los Altos Golf & Country Club. California Association of REALTORS® (C.A.R.) 2006 President Vince Malta administered the oath of office to SILVAR’s new president, officers and board of directors. SILVAR represents over 5,000 REALTORS® and affiliates engaged in the real estate business on the Peninsula and in the South Bay. The local trade association seeks to promote the highest ethical standards of real estate practice, serves as an advocate for homeownership and homeowners, and represents the interests of property owners in Silicon Valley.
Denise Welsh, a broker associate with the Alain Pinel Realtors Los Altos was installed as 2017 president; Bill Moody, a REALTOR® with Referral Realty, Cupertino, president-elect; and Phyllis Carmichael, a REALTOR® with Coldwell Banker Residential Brokerage, Los Altos, treasurer.
Joining SILVAR’s lead officers as this year’s board directors are Karen Trolan (Alain Pinel Realtors), past president; Chris Isaacson (Coldwell Banker Residential Brokerage), Region 9 chair; Leannah Hunt (Sereno Group), National Association of Realtors director; Young Jacob (Intero Real Estate Services), Menlo Park/Atherton District; Penelope Huang (Dreyfus Sotheby’s International Realty), Palo Alto District; Kathryn Tomaino (Coldwell Banker Residential Brokerage), Los Altos/Mountain View District; David Hunt (W.A. Krauss & Co. Property Management), Cupertino/Sunnyvale District; Mary Kay Groth (Sereno Group), Los Gatos/Saratoga District; Directors At-large Jeff Bell (Coldwell Banker Residential Brokerage), Katherine Frey (Alain Pinel Realtors), Davena Gentry (Sereno Group), Ryan Nunnally (Alain Pinel Realtors), Bryan Robertson (Catarra Real Estate), Mark Wong (Alain Pinel Realtors); and Art Clark (Obeo Ewalk), Affiliate chair.
A REALTOR® for 30 years, Welsh has been active in organized real estate, having served in multiple leadership positions, including SILVAR board director and California Association of REALTORS® Region 9 director. She is also an active volunteer in the Los Altos community, where she lives and works.
In her address to members, Welsh spoke about the value of and her pride in being a REALTOR®. “This is such an open industry that anyone can be an agent, but not everyone can be a professional REALTOR®. We are engaged in helping our clients with the most important decision of their life,” said Welsh. “We are set apart by the quality and service we deliver to our clients and the professional standards that we set.”
This year’s installation sponsors were MLSListings Inc., Alain Pinel Realtors, DeLeon Realty, Sereno Group, the SILVAR Districts of Los Altos/Mountain View, Los Gatos/Saratoga and Palo Alto, Supra, Alain Pinel Realtors Los Gatos – Jeff Barnett, EverBank – John Woodfin, Tour Factory – Darrell Monda and SmartZip – Stephanie Matsuoka.