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“I know everyone is tired of hearing about wire fraud, but it is more relevant today than ever. Criminals are getting more creative and we need to work together and continue to inform our clients of things to look out for,” said Kathy Gamch at a Silicon Valley Association of REALTORS® (SILVAR) Cupertino-Sunnyvale District tour meeting.
Gamch, who is title and escrow AVP sales at the Chicago Title Cupertino and Saratoga branches, and escrow branch managers/senior escrow officers Mary Dickerson and Hapi Yamato reminded SILVAR members that consumers continue to be duped by wire fraud. Last year, the Internet Crime Complaint Center received over 20,000 business email compromise complaints with adjusted losses over $1.2 billion.
According to the FBI, consumers average $8 million in losses reported each month due to wire fraud. REALTORS®, real estate brokers, closing attorneys, buyers and sellers are targets for wire fraud. Many have lost hundreds of thousands of dollars because they simply relied on wire instructions they received via email.
How it works is a fraudster will hack into a participant’s email account to obtain information about upcoming real estate transactions. After monitoring the account to determine the likely timing of a closing, the fraudster will send an email to the buyer purporting to be the escrow agent or another party to the transaction. The fraudulent email will contain new wiring instructions or routing information, and will request that the buyer send funds to a fraudulent account.
Hackers are creative and tend to add a sense of urgency to their emails, like the need for immediate action, said Dickerson. “It’s important for buyers in a transaction to pay extra close attention. If you notice inconsistencies in email addresses and domain names, or if there’s a sudden, unexpected change in the email address that you’re working with, call a trusted phone number and talk to someone who is working on your transaction – your REALTORS®, escrow officer, loan agent. Do not call phone numbers mentioned in the potentially fraudulent email.”
The escrow officials said buyers should first obtain the phone number of their REALTOR® and escrow officer as soon as an escrow is opened. Then prior to wiring, call the phone number they received and speak directly with their escrow officer to confirm wire instructions. If they receive a change in wiring instructions supposedly from their escrow officer, they should be suspicious as wiring instructions are rarely changed.
“It is all of our responsibilities to protect our clients from being victims of wire fraud,” stressed Yamato. “Over communicate to your clients about verifying in person or over the phone before wiring. One simple phone call can prevent a devastating loss!”
Here are more tips they shared for REALTORS® and their clients:
- Educate your clients about wire fraud occurring in real estate transactions.
- Understand the protocols of transmitting wire instructions for the title companies you work with and communicate those protocols to your clients.
- Enable multi-factor authentication on all email accounts.
- Use a complex password and change passwords on a regular basis. They recommend using passphrases.
- Regularly check your email rules for any that you did not send yourself.
- Read emails carefully and if something seems off, call the sender using a known, trusted number.
At “What REALTORS® Should Know About Vastu,” members of the Silicon Valley Association of REALTORS® learned about vastu shastra from Gautam Rana, a longtime practitioner and vastu consultant with Yogic Dwelling in San Ramon. Vastu is the counterpart of the Chinese art and science of feng shui.
Like feng shui, the science says if you are not connected with nature, you will not achieve balance in your life. Vastu also seeks harmony with the five elements of nature – water, air, fire, earth and space, but vastu is a more complex science than feng shui.
Rana studied the science in India and adheres to the guidelines of vishwakarma prakash, an ancient scripture of vastu, which pays attention to the entrance, the shape of the structure, and the elements placed inside the property. Rana said vastu places importance on 16 zones, 32 entrances and the placements of elements in a property.
“The facing of the property has no relevance in vastu,” stressed Rana. “The only way a house can be accurately analyzed is by finding its center.”
Rana sketched a house on white board and illustrated to members how the science is applied. By dividing 360 degrees around the center of a house, building or any other type of structure you get 32 possible locations or entrances.
Once you have calculated the entrance locations. The directions (north, south, east, west) are further divided into 16 zones, which determine the adverse or beneficial effects to those living there (ex. wealth, career, success, illness, accidents, etc.) The use of different techniques in accordance with the five elements in the form of colors and/or metals can mitigate the negative effects.
The Silicon Valley Association of REALTORS® 8th Certified International Property Specialist (CIPS) Institute was held June 10-14. The CIPS Institute provides training in international business issues, including currency conversion, cultural awareness, legal and tax requirements, transaction principles of international real estate, and specifics about the real estate markets in Europe, the Americas, and Asia.
After completing five courses and other requirements, REALTORS® earn the prestigious National Association of Realtors CIPS designation. There are about 3,250 CIPS designees in the U.S.
SILVAR has offered the CIPS Institute every year since 2012. Teaching this year’s classes was REALTOR® and broker associate Bobbi Decker, a NAR REBAC instructor.
“We had a very vital and enthusiastic group for this CIPS class at SILVAR this week. NAR is very eager to have its members up their professionalism, particularly in this global economy and changing market dynamics of the real estate industry,” said Decker.
The CIPS designation gives REALTORS® an edge over other agents when dealing with foreign clients. Decker noted that Silicon Valley is an epicenter for innovation. “Certified International Property Specialist is an essential designation for REALTORS® working in this melting pot that draws people from all over the world.”
According to NAR’s “2018 Profile of International Activity in U.S.Residential Real Estate,” foreign buyers purchased $121 billion of residential property from April 201 to March 2018. Five states accounted for 53 percent of total residential property purchases: Florida (19 percent), California (14 percent), Texas (9 percent), New York (five percent), and Arizona (five percent). The major foreign buyers were China ($30.4B), Canada ($10.5B), the United Kingdom ($7.3B), India ($7.2B), and Mexico ($4.2B).
The CIPS Institute had five sponsors this year. Anita Rodal, international liaison with AFEX (Associated Foreign Exchange) and president of SBPI Services, Inc., informed Realtors the exchange rate can fluctuate on a second by second basis, so the exchange rate on the internet is not be the actual exchange rate. She also explained how market volatility affects inter-bank currency exchange rates and how AFEX helps foreign buyers convert their money to dollars quickly and at a competitive rate.
Avery Bibbs, business development manager with First American Exchange Company, delivered a presentation on the 1031 exchange and tax updates for 2019. A 1031 exchange allows an investor to sell a property, reinvest the proceeds from the sale in a “like kind” property that is of equal or greater value and defer all capital gain taxes. Examples of “like-kind” property exchanges are a single-family rental house for a duplex, an apartment building for a retail center, land for an income producing vineyard, etc.
Michael Cobb, CEO of ECI Development, spoke on how local REALTORS® can help clients interested in purchasing property abroad. Cobb said in addition to investors buying property overseas, Americans are looking at retiring abroad. Their move overseas is driven by cost, having a higher quality of life for less money.
Lisa Wendl, a loan officer with General Mortgage Capital Corp., provided information on loan requirements for foreign buyers. Wendl said because it is getting harder for Chinese living abroad to get money out of China, she has clients who have bought high-end properties in the Bay Area who are seeking to do cash-out refinancing in order to remain liquid. If the China government does not ease up on its restrictions on the outflow of money, Wendl anticipates some Chinese will be forced to sell their homes.
Amy Ku, Sandy Lee and Dean Chang represented the team of Winnie Ho, premier mortgage consultant with HSBC. Ku said a portfolio lending bank, HSBC is a one-stop shop designed to accommodate global clients. HSBC a number of programs that offer flexible terms to foreign buyers, like interest-only loans and family assisted programs for buyers who need help in qualifying for loans.
Members of the Silicon Valley Association of REALTORS® joined 2,500 California REALTORS® in Sacramento on May 1 for the California Association of REALTORS® annual Legislative Day. This year’s theme, “Homeownership Matters,” was evident in the speeches of REALTOR® officials and politicians, and in discussions the REALTORS® had with their respective legislators.
California Gov. Gavin Newsom, the special guest speaker at the morning briefing, said California is experiencing a “crisis moment, a crisis of confidence and a crisis of affordability.”
Newsom is deeply committed to address the housing issue and he wants to build 300,000 to 400,000 units on an annual basis. “Let us not forget that we are better off when we’re all better off,” said Newsom.
State Senator Scott Wiener, author of SB 50, the Housing Development Incentives bill, told REALTORS® at a luncheon that today’s zoning laws, crafted over 50 years ago, are outdated. Wiener said his legislation is about people and people’s lives.
In their meetings with state Senators Jim Beall and Jerry Hill, and Assemblymembers Marc Berman and Evan Low, Silicon Valley REALTORS® asked them to support the REALTOR® position on the following bills:
Vote YES on AB 1590 (Rubio) – First-Time Low- and Moderate-Income Homebuyer Tax Credit for Disadvantaged Communities. C.A.R. is sponsoring this bill which creates a first-time homebuyer tax credit for low- and moderate-income individuals and families purchasing a home in a disadvantaged community. AB 1590 allocates $50 million for first-time homebuyers who have never owned a principal residence; who earn 120 percent or less of the area median income; and who are purchasing a home in a disadvantaged community. The tax credit would be equal to 3 percent of the purchase price of the home or $5,000, whichever is less.
Vote YES on SB 50 (Wiener) – Housing Development Incentives. C.A.R. is co-sponsoring this bill which seeks to authorize the implementation of transit-rich housing project bonuses for new urban developments, so families can afford to live within the communities in which they work. SB 50 encourages the development of mid-rise, multi-family unit, housing construction with close, walkable access to bus and rail transit. Residential developments may only obtain a “height” bonus if they meet local planning, zoning and design requirements. Local governments may approve higher-density housing, with reduced or eliminated parking requirements, provided the site is adjacent to transit or near jobs.
Vote No on SB 329 (Mitchell) – Mandatory Section 8. C.A.R. is opposing this bill which forces all residential rental property owners to participate in all government assistance and housing subsidy programs, such as the Section 8 housing program, by entering into a legally binding contract with a government agency. This bill forces all landlords into contracts whose provisions they may not be able to fulfill. C.A.R. says the bill does not fix the underlying problems with Section 8. Since housing authorities are understaffed, it can take as long as 60 days before all applications are submitted, inspections made, and contracts signed. During that time, the unit sits vacant at a substantial loss to the landlord.
All staunch proponents of housing, the legislators thanked the REALTORS® for their support and advocacy. They called on REALTORS® and others to stand up and speak louder about the need for housing “because the other side is so loud.”
Low said he has received sharp, mean-spirited backlash from those who oppose his pro-housing stance, some even demanding his recall, but he is not wavering. “Oftentimes we need to speak truth to the powerful. I feel very strongly about this. It’s important to make courageous decisions,” said Low.
April is National Fair Housing Month and reminds every American that all persons have equal access to housing and that fair housing is not an option; it is the law. The Fair Housing Act, Title VIII of the Civil Rights Act of 1968, protects people from discrimination based on race, color, national origin, religion, sex, disability, and family status.
The National Association of REALTORS® and civil rights groups are currently pressing Congress to pass the Equality Act, which adds sexual orientation and gender identity as protected characteristics under the Fair Housing Act and all other federal laws. NAR amended its Code of Ethics to prohibit discrimination based on sexual orientation in 2011 and gender identity in 2013.
Under the NAR REALTOR® Code of Ethics, REALTORS® cannot deny equal professional services to any person for reasons of race, color, religion, sex, handicap, familial status, national origin, sexual orientation, or gender identity.
A home seller or landlord cannot discriminate in the sale, rental and financing of property on the basis of race, color, religion, sex, handicap, familial status, or national origin. They cannot instruct their real estate agent to convey any limitations in the sale or rental of their property.
Buyers or renters have the right to expect:
- housing in their price range made available without discrimination
- equal professional service
- the opportunity to consider a broad range of housing choices
- no discriminatory limitations on communities or locations of housing
- no discrimination in the financing, appraising, or insuring of housing
- reasonable accommodations in rules, practices and procedures for persons with disabilities
- non-discriminatory terms and conditions for the sale, rental, financing, or insuring of a dwelling
- freedom from harassment or intimidation for exercising their fair housing rights.
If you or your clients suspect discrimination, visit https://www.dfeh.ca.gov/ to file a complaint.
The Silicon Valley Association of REALTORS® Los Gatos-Saratoga District got off to a good start for the new year with over 100 members in attendance at Wednesday’s meeting. An upbeat District Chair Jim Hamilton told members 2019 “will be what you make it.”
The first meeting featured a top producer panel with Carol Jeans (Sereno Group), Michael Nevis (Alain Pinel Realtors), Mary Clark (Intero Real Estate Services), Chuck Nunnally (Keller Williams Bay Area Estates) and Audrey Hutton (Hutton Mortgage Group).
The panelists, all experienced in the business, are doers and work hard. Nevis said “the knowledge that this is my business” is what motivates him each day. Nunnally stressed real estate takes hard work and like a hunt, he is constantly searching for business.
Asked their thoughts on forming teams, Nunnally, Jeans and Clark prefer to be independent, while Hutton believes teams are important to grow your business. Her team is comprised of five people who each have roles in the business. Nevis also has a team and finds it serves as a good sounding board. He did note you have to really get to know the person before forming a team.
The top producers stressed the importance of referrals. Referrals only happen through relationships and maintaining then, said Nevis. He likes to invite clients to his home for dinner, to meet his family and get a glimpse of his lifestyle.
“This way things are more real, more personal than talking about average price and days on market,” said Nevis.
Hutton likes to wow her clients, pleasantly surprising them with candy and the like. She holds parties and education classes for past clients.
The REALTORS® stressed the need to get to know clients at an intimate level and connect frequently. Jeans likes to write her past clients, while Clark likes to stop by their home twice a year to connect. She also holds annual client appreciation parties or invites them to events, like a Giants game.
“Keep in touch with past clients and show them your care,” said Nunnally. “This is a people business.”
The REALTORS® said the 2019 housing market may not be as fast and furious as in the past, but they don’t believe it will crash and burn either. Nunnally advises agents to attend seminars, get educated about the market, and spend money. You need to spend money in order to make money in real estate, he said.
Jeans encourages agents to learn as much as they can, work with discipline, build relationships and “remain who you are in the business.” She believes there will always be a demand for homes in the region.
Nevis encourages agents to team up with someone with experience and “find your cheerleaders,” while Hutton advises agents to be specific, have a purpose, and share their goals with their clients.
“This year will be awesome. There is opportunity in any market,” said Clark.
Silicon Valley Association of REALTORS® says ... 