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The latest California Association of REALTORS® Lender Satisfaction Survey report says lenders have made some progress in their short sale processes from a year ago. Sixty-four percent of California REALTORS® said they still experienced difficulty in closing short sales, down from 77 percent in August 2011 and 70 percent in 2010. The percentage of REALTORS® who reported short sales as “extremely difficult,” dropped from 56 percent in 2011 to 34 percent in 2012.
C.A.R.’s Lender Performance Index (LPI), which measures REALTORS®’ lender satisfaction levels, rose to 23 in 2012, up from 17 in 2011 and 16 in 2010. The increase in the LPI is positive, but the index is still below the median of 50.
According to the C.A.R. report, communication issues continue to be the biggest stumbling block to the process:
* Lenders’ slow response time to a short sale package, cited by 67 percent of REALTORS® in 2012, up slightly from 66 percent last year;
* Poor communication with lender representatives, cited by 55 percent of REALTORS®, unchanged from 2011;
* Repeated requests for documentation, cited by 50 percent of REALTORS®, down from 51 percent a year ago.
* Eight percent of REALTORS® reported the lender foreclosed on the home before the short sale transaction could be completed, down from 15 percent in 2011.
However, overall satisfaction in working with lenders in short sales improved, with 59 percent expressing dissatisfaction, down from 75 percent in 2011.
REALTORS® believe a more standardized process may be the best way to facilitate the sale of homes that qualify. “The Federal Housing Finance Agency’s decision to align Fannie Mae and Freddie Mac short sale guidelines will allow lenders and servicers to quickly and more easily qualify eligible borrowers for a short sale,” says Richard Miller, who is chief banking officer of Ratecomb and serves as affiliate chair of the Silicon Valley Association of REALTORS® (SILVAR). “We are seeing progress as all parties involved strive to maintain better communication and are proactive with solutions.”
SILVAR President Suzanne Yost adds, “Whether a struggling homeowner chooses the path of foreclosure or a short sale, the experience is both financially and emotionally difficult. We hope lenders will continue to make improvements so the process is both easier and quicker for homeowners.”
It is expensive to live in the heart of Silicon Valley, but buyer demand for homes, including million-dollar homes, continues to be strong. Real estate information service DataQuick lists the following Silicon Valley communities among the highest ranked areas for million-dollar homes sales in California in the second quarter.
- Hillsborough topped the list with 134 sales in 2012 Q2, up from 118 in 2011 Q2, with the most expensive home purchased for $5.28 million.
- Saratoga ranked second with 126 million-dollar homes purchased in 2012 Q2, up from 93 in 2011 Q2, with the most expensive of purchased at $5.35 million.
- Cupertino ranked fifth (after Manhattan Beach and Newport Beach in Southern California) with 105 million-dollar homes sold in 2012 Q2, up from 88 in 2011 Q2, with the most expensive home purchased for $2.45 million.
- Los Altos ranked sixth after Cupertino with 102 million-dollar home sales in 2012 Q2. The most expensive home was purchased for $6 million. Los Altos had 81 million-dollar home sales in 2011 Q2.
- In Los Gatos, the most expensive home purchased cost $4.66 million. There were 67 million-dollar homes purchased in the zip code of 95032, up from 44 in 2011 Q2. In the Los Gatos zip code of 95030, 62 million-dollar homes were purchased last quarter, up from 31 in the second-quarter last year.
Despite the hype over Facebook’s IPO, Menlo Park and Palo Alto made the list, but had fewer million-dollar home sales in second-quarter 2012 than the same time last year, according to DataQuick. Menlo Park had 100 million-dollar homes sold in second-quarter 2012, down from 124 last year, with the most expensive home purchased for $4.8 million. Palo Alto had 62 million-dollar homes sold, down from 69 in 2011 Q2, with the most expensive home purchased for $3.15 million.
Silicon Valley Association of REALTORS® (SILVAR) president Suzanne Yost, who is an associate broker with Alain Pinel Realtors in Los Gatos, is not surprised that many of the communities located within SILVAR’s five districts made the list. “Silicon Valley’s economy is healthy compared with other parts of the state because it is the heart of innovation, with many successful tech companies,” said Yost.
Yost added, “Our members have reported a surge of foreign buyers. They are attracted to the region’s weather, diversity, excellent schools, good mix and proximity to shopping, entertainment, the arts and services. We’re not that far from San Francisco, close to the freeways and airports. Buyers know they can’t go wrong and they are willing to pay the price for these amenities.”
SILVAR has five member districts, allowing members to work closely with their communities. They are the Menlo Park/Atherton District (including Portola Valley, Woodside and East Palo Alto), Palo Alto District, Los Altos/Mountain View District (including Los Altos Hills), Cupertino/Sunnyvale District and the Los Gatos/Saratoga District (including Monte Sereno).
On April 17, the Federal Housing Finance Agency (FHFA) announced a new directive as part of FHFA’s continued servicing alignment initiative that directs Fannie Mae and Freddie Mac to align their guidelines for servicing delinquent mortgages they own or guarantee.
The new directive requires that servicers of Fannie and Freddie loans:
• Review and respond to borrower requests for short sales within 30 days after receipt of a short sale offer and a complete borrower request.
• If the review is still under way after 30 days, give the borrower weekly status updates. (This allows more time where necessary, such as where subordinate lenders and/or mortgage insurance is involved.)
• Advise the borrower of the final decision within 60 days after receipt of a short sale offer and a complete borrower request.
The new timelines apply both to HAFA loans and to other short sales approved by Fannie Mae and Freddie Mac. Additional enhancements are planned by the end of 2012 addressing borrower eligibility, simplifying documentation, valuing property, payments to subordinate lien holders, and mortgage insurance.
REALTOR® officials at the national, state and local level applaud the move by FHFA to streamline the short sale process. Faster response times will help thousands of distressed homeowners, according to Suzanne Yost, president of the Silicon Valley Association of REALTORS®.
“Short sale transactions are more complicated than regular transactions and they have taken so much time that many prospective buyers have walked away from short sales,” said Yost. “The FHFA’s move to streamline the short sale process is a critical step toward a full housing market recovery.”
SILVAR congratulates the 2012 officers and board directors of the Filipino American Real Estate Professional Association (FAREPA) – Santa Clara County Chapter. The association also celebrates 10 years as a real estate organization in the South Bay.
At their installation luncheon on March 9, SILVAR Region 9 Chair Jeff Bell administered the oath of office to 2012 FAREPA President Richard Martinez, a financial advisor with Transamerica Financial Advisors; Barbara Kuang (Farmers Insurance), vice president; Jerry Quintos (Abbot, Stringham & Lynch CPA), treasurer; Paul Stewart (San Mateo County Association of Realtors), immediate past president; and Fe Casem (IBIS Universal Corporation), Evelyn Greenleaf (Consultant), Marlo Ibon (Intero Real Estate Services), Richard Miller (RateComb.com), directors.
SILVAR President Suzanne Yost, a guest speaker at the event, congratulated FAREPA’s new leadership team for its commitment. “It takes courage to step into leadership positions. SILVAR values its partnership with groups like FAREPA,” said Yost. “Partnerships are key to success and all real estate professionals should treat each other with care and nurture these relationships every chance they get.”
On behalf of FAREPA, Past President Stewart presented special honorary Filipino awards to Yost, Bell, and Barbara Lymberis, president of the Santa Clara County Association of REALTORS®. SILVAR Public Affairs Director Rose Meily was presented the Member for Life award. Stewart referred to the REALTOR® associations as flagships of FAREPA and other ethnic real estate groups, and thanked them for their support.
SILVAR Region 9 Chair Jeff Bell (far right) administers the oath of office to FAREPA's 2012 officers and board directors (left to right) Treasurer Jerry Quintos, Directors Richard Miller, Fe Casem, Evelyn Greenleaf and Marlo Ibon, Vice President Barbara Kuang, FAREPA President Richard Martinez, Immediate Past President Paul Stewart.
On Thursday, SILVAR President Suzanne Yost updated members of the Cupertino/Sunnyvale District on the state of the Association. Yost announced the Association is financially secure (SILVAR hasn’t raised dues since 2002) and stressed that SILVAR highly values its membership.
SILVAR offers many valuable member benefits, including PRDS Forms, a complete line of paper and online forms for residential purchase and sales transactions. PRDS Forms were developed specifically for Silicon Valley’s REALTORS® by Silicon Valley REALTORS® who saw the need. These forms are highly acclaimed and available online free of charge as a SILVAR member benefit.
Yost assured members their dues dollars are very well spent, especially on government affairs. She highly credited SILVAR Government Affairs Director Adam Montgomery for his work in successfully warding off many point of sale and transfer tax proposals that could have hurt homeowners had they passed. A recent example is proposed regulations that would have included sewer lateral inspection and compliance mandates at the transfer of property for homeowners in southern San Mateo County. She added since it is a large association with a strong government affairs staff and many accomplishments, “SILVAR has a footprint” at the local, state and national REALTOR® level.
Yost noted SILVAR’s District Council system is an especially good model that emerged upon the merger of the five boards in 1995. This model provides another level of opportunities for leadership. Having more people “with ears close to the ground” helps ensure that the Association meets the needs of agents working in all five districts.
Members are very lucky to be doing business in Silicon Valley, said Yost. Recent speaking engagements before the New York State Association of REALTORS® and the Michigan State Association of REALTORS® brought home this fact, she said. While REALTORS® everywhere have had to face tough markets during the past three years, Silicon Valley’s housing market is improving due to its location and strong tech and other innovative industries.
SILVAR’s president encourages members to take part in the Association. Join your District Council, get involved in activities at the District and Association level, volunteer for RSVP (REALTOR® Service Volunteer Program) and help others in your community, Yost urged.
“We always want to develop new leaders and give you the opportunity to become leaders,” she stressed.
Yost is excited about a couple of new Association components this year. There is SILVAR’s Young Professional Network (YPN), which welcomes all members – the young, as well as the seasoned professionals. SILVAR is also developing a Global Business Council, an initiative which will have a strong education component to help REALTORS® learn how to effectively work with international buyers. She added that SILVAR highly values its Affiliate members and a group is currently working on written policies and guidelines for Affiliates.
Last, but not least, Yost urged members to continue to stay positive. “The numbers are getting better,” said Yost. “2012 is the year we’ll come out of this. 2012 will be better.”
SILVAR 2012 President Suzanne Yost stressed the importance, value and benefits of being a SILVAR member at the association’s Menlo Park/District meeting this week. She reminded everyone of SILVAR’s mission statement:
“The Silicon Valley Association of REALTORS® is dedicated to being a leader in the real estate industry by promoting the highest ethical standards of real estate practice, representing the interests of property owners, and providing exceptional service to its membership.”
Membership at SILVAR, the California Association of REALTORS® and National Association of REALTORS® allows REALTORS® to have great opportunities at the local, state and national level. The associations’ lobbying efforts allow members to stay on top of what’s happening at the local, state and national level even before others know about it, said Yost.
Yost said SILVAR has been successful largely due to its district council model, which enables each district to retain its individuality, serve members’ needs and their respective communities.
SILVAR is financially secure, with 4,000 primary members. Thanks to sound fiscal management, the Association has not had to increase dues since 2002, and continues to provide important benefits to members. Some of the many benefits include PRDS Forms, education courses, tour sheets, political advocacy, the weekly newsletter and monthly newspaper, lockbox and keys.
Yost encouraged members to take advantage of volunteer opportunities by participating in district events and programs. “One of the values of being a SILVAR member is getting involved,” said Yost. “We get more out of it than we give.”
She also stressed the importance of each member abiding by the Code of Ethics, which is what differentiates REALTORS® from real estate agents. SILVAR takes the grievance process seriously, she said. Complaints are professionally handled by SILVAR’s Grievance and Professional Standards committees.
It’s a good time to be a REALTOR® and a SILVAR member. Yost has good feelings about 2012. “I feel we’re coming out of a tunnel, and things will be better. It truly is a year of possibilities,” said Yost.
At the helm of the Silicon Valley Association of REALTORS® this year is Suzanne Yost, a REALTOR® who is passionate about organized real estate and highly values professional standards and the REALTOR® Code of Ethics.
Yost has been actively involved in organized real estate long before becoming a SILVAR member in 2009. Yost was named REALTOR® of the Year in 2006 by the Santa Cruz Association of REALTORS® and Salesperson of the Year in 1982 by San Luis Obispo Board of REALTORS®.
Involvement in organized real estate provides opportunities for REALTORS®, including the tools they need to succeed in business, says Yost. Associations provide education courses to sharpen a REALTOR®’s knowledge and skills, networking opportunities, and valuable information they need to know to assist their clients in making a decision that’s right for them.
Yost said SILVAR’s Government Affairs staff, the local government committees and Political Action Committee have been successful in warding off proposals that would hurt REALTORS® and homeowners, like business license taxes, transfer taxes, time of sale restrictions, sign ordinances, rent control, zoning, to name a few.
Yost is a graduate of California Polytechnic State University, San Luis Obispo, and Santa Clara University School of Law. She is a broker associate with Alain Pinel Realtors in Los Gatos. She is also a trainer for new agents and a statewide instructor of real estate continuing education classes.
Yost has served as a California Association of REALTORS® Director and as member and chair of a number of NAR and C.A.R. committees. At SILVAR, she chaired the Professional Standards Committee in 2009, joined the Board of Directors in 2010, and co-chaired the Bay Area REALTOR® Leadership Academy (BARLA) in 2011.
In the 32 years she has been practicing real estate, Yost has witnessed three housing market downturns. She is certain the market will come out of this one. “This downturn is lasting longer than the others, but the market will bounce back again. I’m already seeing positive things happening,” says Yost.
Yost advises fellow REALTORS® to “stay positive, get back to basics, and get involved.”
As members take advantage of the opportunities SILVAR offers, they also can give back to the Association and their community. Most of all, Yost wants all members to adhere to the REALTOR® Code of Ethics, because “it’s what defines a REALTORS® and sets us apart from other licensees.”
There are unlimited possibilities in real estate, says Yost. This is her theme for 2012: A Year of Possibilities. She wants SILVAR’s members to take hold of these possibilities and run with them.